Terms & Conditions

02

What these terms cover

Three things: the workshop and the audit that follows it, the written map they produce, and the AI systems we design, build and hand over to you. They also cover your use of this website.

03

How an engagement starts

You get a proposal in writing. It names the scope, the price, the currency and the timeline. The engagement starts when you accept it in writing, and the specification we then agree becomes the description of what is being built.

Work outside that specification is not in scope. That boundary is what lets the price stay fixed rather than drifting through the build.

04

The workshop

The workshop is CHF 1,500, or EUR 1,500 where you are invoiced in euros. It covers the session, the short audit that follows it, and the written map presented back to you.

CHF 500 is payable to book and is not refundable. The remaining CHF 1,000 is due at or after the presentation meeting.

If you go on to a build, the full CHF 1,500 is credited against your first build invoice. The map is yours to keep either way, including if you build with another firm or build nothing at all.

05

Fees and payment

Swiss clients are invoiced in Swiss francs and clients in the EU in euros. Anywhere else is quoted in Swiss francs. Euro prices are currently set one to one with the franc.

We do not charge VAT, and no VAT appears on our invoices. If you are outside Switzerland, any tax due in your own country, including under a reverse charge, is yours to account for.

Invoices are payable within 20 working days. Payment by instalment is possible where we have agreed it in writing before the work starts.

If an invoice passes its due date we send one written reminder. After that, default interest of 5% per year applies under Article 104 of the Swiss Code of Obligations.

06

Running costs and third-party services

What we build runs on your own accounts: your cloud, your model provider, your automation platform, your licences. Those providers bill you directly, and no standing fee to us keeps the system alive.

They also set their own terms, prices and availability. We choose them carefully, and we are not responsible for their outages, their price changes, or their decisions about your account.

07

What you own

On full payment, the workflows, prompts, configuration and runbook we produce for you are yours. They are delivered as files you can read and change, and nothing is tied to a login only we hold.

We keep our own pre-existing tools, libraries and general know-how, and we stay free to build similar systems for other clients. Nothing specific to your business, and nothing you have told us in confidence, is ever part of that.

08

What we need from you

A named person who can make decisions, access to the systems and data the work depends on, and answers within a reasonable time. Information and content you supply need to be accurate and yours to use.

Where access or a decision is delayed, delivery dates move with it.

09

What an agent can and cannot do

An AI agent predicts its answers rather than looking up a certain one, so it can be wrong. Every system we build assumes that: consequential actions wait for a person, and the specification names where those checkpoints sit.

Once a system is live, reviewing what it does is yours. We do not guarantee any particular commercial result, and nothing an agent produces is legal, medical, financial or tax advice.

You agree not to use what we build for anything unlawful, deceptive or harassing, and not to present an agent as a human where the law requires you to say otherwise.

10

Handover, warranty and changes

For 30 days after handover we fix anything that does not do what the specification says, at no charge.

New requirements and changes of mind are quoted before any work starts, either as a flat price for the request or at CHF 150 per hour. A small fix and a new feature are not the same thing, and we will tell you which one we think you are asking for.

11

Confidentiality, data and references

Each of us keeps the other's confidential information confidential, during the engagement and after it has ended.

How we handle personal data is set out in our Privacy Policy. Where the Swiss FADP or the GDPR applies, we build to it, and we will sign a data processing agreement on request.

We do not name you as a client, show your system, or write about your project without your written permission.

12

Liability

Our liability for an engagement is limited to the fees you have paid for it. We are not liable for indirect or consequential loss, including lost profit, lost data or business interruption.

Nothing here limits liability for intent or gross negligence, which Swiss law does not permit to be excluded.

13

Ending an engagement

Either of us may end an engagement in writing at any time. You pay for the work completed and the costs already committed up to that date, and you receive what has been built so far.

The CHF 500 workshop deposit stays non-refundable.

14

This website

We take care with what we publish here, and we do not warrant that it is complete, current or free of error. Content may change or be removed without notice, and we exclude liability for loss arising from use of this site as far as the law allows.

Links to other sites are there for convenience. What appears on them is their responsibility, not ours.

Text, images, code and design on this site belong to FaceCraft GmbH unless stated otherwise. Please ask before reproducing them.

15

Changes, law and jurisdiction

We may update these terms. The version in effect when your engagement starts is the version that applies to it.

Swiss law governs these terms, and the courts of Lucerne have jurisdiction.